Shipping & Returns
At True Elegance, we carefully prepare each order to provide you with a simple, fast, and pleasant experience.
Shipping
We ship to Canada and the United States, with options tailored to your region.
Montreal, Laval & Longueuil — Local Delivery
- Standard: $5.99 CAD
- Estimated delivery time: 1 to 3 business days
Free shipping on orders over: $100 CAD
Canada
- Standard: $6.99 CAD
- Estimated delivery time: 3 to 7 business days
- Express: $12.99 CAD
- Estimated delivery time: 1 to 3 business days
Free shipping on orders over: $100 CAD
United States
- Standard: $8.99 USD
- Estimated delivery time: 5 to 10 business days
- Express: $14.99 USD
- Estimated delivery time: 3 to 5 business days
Free shipping on orders over: $100 USD
Orders are generally processed within 1 to 2 business days after payment confirmation.
Delivery times may vary slightly depending on the destination, carrier, or periods of high demand.
📦 For more details, see our full shipping policy.
Returns
We accept returns within 15 days of receiving your order.
To be eligible for a return, the item must be:
- Unworn
- Unwashed
- With tags attached
- In its original packaging
- In perfect resale condition
Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective item.
Once the item is received and verified, the refund will be processed and applied to your original payment method. The time it takes for the refund to appear depends on your bank or financial institution, generally between 3 and 7 business days.
How to Return an Item
To make a return request:
- Contact us at trueelegance.shop@gmail.com or via our contact form.
- Indicate your order number and the reason for the return.
- Add photos if the item is defective or if you received the wrong product.
- Await our confirmation and return instructions before shipping the item.
- We will process your refund upon receipt and verification of the item.
No returns should be sent without prior confirmation from our team.
🔄 For more details, see our full refund policy.
A Question?
Our team is here to help you.
You can contact us via chat, the contact form, or by email at: trueelegance.shop@gmail.com
We generally respond within 24 to 48 business hours.