Shipping policy
At True Elegance, we carefully prepare every order to provide you with a reliable and professional shopping experience.
Shipping Destinations
We currently ship to Canada and the United States.
Local delivery options may also be available for selected areas, including Montreal, Laval, and Longueuil.
Montreal, Laval & Longueuil — Local Delivery
For customers located in Montreal, Laval, and Longueuil, we offer local delivery:
- Local Delivery: $5.99 CAD
- Estimated Delivery Time: 1–3 business days
- Free Shipping: Orders over $120 CAD
Rest of Canada
For orders shipped within Canada, the following options may be available at checkout:
Standard Shipping
- $6.99 CAD
- Estimated delivery: 3–7 business days
Express Shipping
- $12.99 CAD
- Estimated delivery: 1–3 business days
Free Shipping
- Orders over $120 CAD
United States
For orders shipped to the United States, the following options may be available at checkout:
Standard Shipping
- $8.99 USD
- Estimated delivery: 5–10 business days
Express Shipping
- $14.99 USD
- Estimated delivery: 3–5 business days
Free Shipping
- Orders over $120 USD
Order Processing
Orders are typically processed within 1 to 2 business days after payment confirmation.
Business days exclude weekends and public holidays.
Delivery Times
Delivery times vary depending on the destination, shipping carrier, and delivery method selected at checkout.
Estimated delivery times:
- Canada: 2–7 business days
- United States: 5–10 business days
Please note that delivery times are estimates only and are not guaranteed.
Delays may occur due to carrier issues, weather conditions, holidays, peak shopping periods, customs processing, or other circumstances beyond our control.
Free Shipping
Free shipping may be offered based on order value, destination, or ongoing promotions.
Current free shipping thresholds:
- Montreal, Laval & Longueuil: Orders over $120 CAD
- Canada: Orders over $120 CAD
- United States: Orders over $120 USD
Applicable offers and shipping conditions are displayed at checkout and may change at any time.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
Please allow some time for the carrier to update tracking details.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
True Elegance is not responsible for packages delivered to incorrect addresses due to incomplete or inaccurate information provided at checkout.
If you notice an address error after placing your order, please contact us as soon as possible:
We will do our best to make corrections before shipment if the order has not yet been processed.
Lost, Stolen, or Marked as Delivered Packages
Once a package has been handed over to the shipping carrier, delivery becomes the carrier’s responsibility.
True Elegance is not responsible for packages that are lost, stolen, or marked as delivered by the carrier.
If your package shows as delivered but you have not received it, we recommend:
- Checking your mailbox, entrance, reception area, or usual delivery location
- Asking neighbors or your building concierge if applicable
- Contacting the shipping carrier directly with your tracking number
You may also contact us, and we will assist where possible.
United States Orders — Customs & Import Fees
Orders shipped outside Canada may be subject to customs duties, import taxes, or brokerage fees depending on the destination country’s regulations.
These charges are the responsibility of the customer unless otherwise stated at checkout.
True Elegance is not responsible for customs charges, import taxes, or delays caused by customs authorities.
Contact
For any shipping-related questions, please contact us:
True Elegance
Email: trueelegance.shop@gmail.com
We typically respond within 24–48 business hours.