Terms of service
Overview
Welcome to True Elegance.
Throughout this website, the terms “we,” “us,” and “our” refer to True Elegance. True Elegance operates this online store to offer customers a curated selection of modest, elegant, and refined fashion, including dresses, matching sets, abayas, skirts, tops, shirt dresses, modest sportswear, and accessories.
Our store primarily offers carefully selected imported products, chosen to provide quality pieces that reflect a feminine, elegant, and modest style.
By visiting our website, browsing our store, or making a purchase, you agree to be bound by these Terms of Service, along with our other policies, including our Return & Refund Policy, Privacy Policy, and Shipping Policy.
If you do not agree with these terms, please do not use our website or place an order.
1. Use of Our Store
By using this website, you confirm that you are at least the age of majority in your province, state, or country of residence, or that you are using the website with the permission of a parent or legal guardian.
You agree to use our website only for lawful and personal purposes.
You may not use our store for any fraudulent, abusive, unlawful, or harmful activity that violates the rights of True Elegance or third parties.
2. Products
True Elegance offers modest fashion clothing and accessories, including but not limited to:
- Dresses
- Matching Sets
- Skirts
- Tops
- Shirt Dresses
- Abayas
- Modest Sportswear
- Accessories
We make every effort to display our products as accurately as possible, including descriptions, photos, colors, sizing, and product details.
However, actual colors may vary slightly depending on screen settings, lighting conditions, photography, or production batches.
We do not guarantee that the exact appearance of a product will perfectly match what is displayed on your screen.
3. Product Availability
All products are subject to availability.
We reserve the right to modify, replace, limit, or discontinue any product at any time without prior notice.
If an item becomes unavailable after your purchase, we may contact you to offer an appropriate solution, such as:
- Refund
- Replacement
- Store credit
4. Pricing & Promotions
All prices displayed on our store are shown in Canadian dollars (CAD) or in the currency displayed according to your location settings.
Prices may change at any time without notice.
Promotions, discount codes, welcome offers, and special promotions are valid only during the stated promotional period and under the applicable terms.
Promotional offers may not be combined unless explicitly stated.
True Elegance reserves the right to correct any pricing, product description, or promotional errors, even after an order has been placed. If necessary, we will contact you regarding significant corrections.
5. Orders
By placing an order, you agree to provide accurate, complete, and current information, including your name, shipping address, email address, and payment details.
After placing your order, you will receive an order confirmation email. This confirmation does not automatically guarantee final acceptance of the order.
We reserve the right to refuse, cancel, or limit any order for reasonable reasons, including:
- Incomplete or inaccurate information
- Payment issues
- Suspected fraud
- Pricing errors
- Product unavailability
- Unsupported shipping locations
6. Payment
Payment must be made at checkout using the payment methods available through our Shopify store.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
We do not directly store full payment card details. Payments are securely processed by Shopify’s integrated payment providers.
7. Shipping & Delivery
Orders are shipped according to the delivery options available at checkout.
Delivery times are estimates only and may vary due to shipping carriers, weather, holidays, customs processing, or circumstances beyond our control.
True Elegance is not responsible for delays caused by carriers, customs authorities, or external factors.
Customers are responsible for providing accurate shipping information. Additional shipping fees may apply if an order is returned due to an incorrect or incomplete address.
8. Customs, Duties & Import Fees
Orders shipped outside Canada may be subject to customs duties, import taxes, brokerage fees, or other charges required by local authorities.
These charges are the customer’s responsibility unless otherwise clearly stated at checkout.
True Elegance is not responsible for customs-related fees or delays caused by customs authorities.
9. Returns & Refunds
Our return conditions are outlined in our Return & Refund Policy.
To be eligible for a return, items must be:
- Unworn
- Unwashed
- Unused
- In original condition
- With original tags attached
- In original packaging
- In resellable condition
Return shipping costs are the customer’s responsibility unless the item is confirmed defective or incorrect due to our error.
Unauthorized returns will not be accepted.
For return requests:
10. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us promptly at:
Please include:
- Order number
- Description of the issue
- Clear product photos
- Packaging photos if relevant
If confirmed, we may offer:
- Replacement
- Refund
- Store credit
11. Exchanges
We cannot guarantee availability of sizes, colors, or styles when a return is processed.
The fastest solution is to return the original item (if approved) and place a new order.
12. Accuracy of Information
We strive to keep all product descriptions, pricing, availability, promotions, and shipping information accurate.
However, occasional errors or inaccuracies may occur.
We reserve the right to correct errors or cancel orders if incorrect information has been displayed.
13. Reviews, Comments & User Content
If you submit reviews, comments, photos, or customer feedback, you grant True Elegance permission to use such content for commercial, promotional, or marketing purposes.
You confirm that submitted content does not violate third-party rights or contain unlawful, offensive, misleading, or defamatory material.
We reserve the right to remove inappropriate content.
14. Prohibited Uses
You may not use our website for:
- Fraudulent or unlawful activity
- Uploading viruses or malicious software
- Copying or stealing our content
- Harassing or harming others
- Providing false information
- Attempting to bypass website security
- Automated scraping or bot usage without permission
- Fraudulent or abusive orders
Violation of these terms may result in access restriction, order cancellation, or refusal of service.
15. Limitation of Liability
True Elegance shall not be liable for indirect damages, lost profits, data loss, delays, service interruptions, technical issues, or third-party failures involving carriers, Shopify, payment providers, or events beyond our control.
Products are provided subject to availability and according to the descriptions displayed.
Nothing in these terms limits consumer rights that cannot legally be excluded.
16. Privacy
Our Privacy Policy explains how your personal information is collected, used, and protected.
By using our store, you consent to the collection and processing of information necessary for order fulfillment, payment processing, shipping, fraud prevention, customer support, and store improvement.
17. Shopify Platform
Our store is powered by Shopify.
Shopify provides the ecommerce platform used to host our store, manage products, process payments, and support store operations.
All sales are made directly between the customer and True Elegance. Shopify is not responsible for our products, delivery, returns, refunds, or customer service.
18. Changes to Terms
We reserve the right to update or modify these Terms of Service at any time.
The latest version will always be posted on this page.
Continued use of our website after changes are published constitutes acceptance of the updated terms.
19. Governing Law
These Terms of Service are governed by the laws of the Province of Quebec and applicable federal laws of Canada, unless mandatory consumer protection laws in your jurisdiction provide otherwise.
20. Contact Information
True Elegance
Email: trueelegance.shop@gmail.com