Order Tracking
Track My Order
Have you placed an order with True Elegance and want to know its status? Here's how to proceed depending on your delivery zone.
Local Delivery — Montreal / Laval / Longueuil
For local deliveries, we personally handle delivery to your home. You will receive automatic email notifications at each step:
- Order confirmation
- Confirmation that your order is out for delivery
- Confirmation of successful delivery
If you have any questions about your delivery slot, please do not hesitate to contact us directly.
Canada & United States Delivery
As soon as your order is shipped, you will automatically receive an email containing your tracking number and a link to track your package in real-time.
Delivery Times
- Montreal / Laval / Longueuil: 1-3 business days
- Canada: 3-7 business days
- United States: 5-10 business days
Orders are processed within 1-2 business days after payment confirmation.
Haven't received a notification?
- Check your spam (junk mail) folder.
- Make sure the email address used when placing the order is correct.
- Contact us if the problem persists.
Contact Us
For any questions regarding your order, email us at trueelegance.shop@gmail.com, including your order number. We respond within 24-48 business hours.